Frequently Asked Questions
Question: Does the Scouting Radio live stream work on Windows and Mac?
Answer: Yes. Details specific to each operating system are listed below.
Question: I still don't hear anything! What's wrong?
Answer: It's possible the pop-up blocker you may be using might not allow the player to launch. This player "pops-up," so if you've blocked pop-ups, it's possible that you've blocked the tuner from opening. If you do have a pop-up blocker on your system, either temporarily disable it or hold down the "CTRL" key while clicking to open the Listen Live Sectionr. If the "CTRL" key doesn't work, consult the directions found in your pop-up blocker "read me" file.
Question: My tuner says "buffering" a lot and drops in and out. What's the deal?
Answer: If you are having connection or buffering problems, check your internet connection speed, if possible. Slow connect speeds and unstable/old dial-up modems can cause the audio to "never" play or constantly buffer. If you are using a dial-up connection (modem), you will usually get varying connection speeds. Often, the speed is much faster than your 56k modem is capable of producing. We recommend calling your Internet Service Provider to inquire about alternate dial-in numbers, or upgrading to high speed internet access when/if possible!
Question: I'm hearing the same show - whats going on!
Answer: Try clearing your browser history or refreshing the webpage.
Question: Are you guys really live? Why am I hearing a delay on the Scouting Radio Stream, my friend is hearing new programming!?!
Answer: We send our over the air signal to a streaming company in Canada who then processes it and sends it out over the internet. This creates some delay to some countries.
Question: Has the station got a phone number?
Answer: Yes call us 24 hours a day. In the USA dial 206.965.TALK thats 206.965.8255 or for the rest of the world it is 001.206.965.8255 - Our operators are standing by to take your calls.
Question: I've emailed you a question, comment, complaint or compliment and haven't heard back from you today or yesterday! Why not?
Answer: We wish we could respond to everyone immediately, but here at Scouting Radio we get thousands of emails every day to our studios. So please be patient we will try and answer your email as quickly as possible.
Question: Safe chat - ha you got to be joking!
Answer: At Scouting Radio we know how important it is for child safety on the net. We ask parents to ALWAYS monitor their sons and daughters online. We promise that we NEVER give out other details of any other listener. Our chat box online is 1 to 1 communications with the Scouting Radio Team. No listener can view another listeners profile or email address. We believe this is highly important.
